Business statistics and sales summary to drive business growth

Collect all statistics to determine product performance, profitability, and individual admin sales.
Maintain a comprehensive summary of all statistical details on the report page to optimize sales and drive growth.

Collect all sales statistics

This is to analyze sales and plan store management, include a sales and cost-profit report of best-selling products, delivery form, and the ability to view statistics for a chosen period. This will enable sales analysis and inform future store management decisions.

Report admin's sales

Assess admin performance and calculate commissions correctly. Creating a summary of each admin's sales and performance is important. Records how many invoices and chats specific admins handled.

Export data as a .CSV file.

Enables store owners to improve their business plans conveniently. It is crucial to offer the option to download the admin performance and sales summary as a raw data file, viewable in Excel. It should include comprehensive details of orders, customer information, payment methods, and the corresponding admin responsible for the charges.

Sample Page365 Analytics page

Use "Tag" to organize chats easily.

A simple chat page with a tagging feature should be used to group customers based on their status or behavior. This will allow admins and dealers to simultaneously organize and send broadcast messages to specific groups.

Categorize customers and manage admins with "tags".

The tagging feature acts as an administrative assistant by organizing customer chat messages into various categories, such as tagging dealers, managing admins, customer status, or type. This ensures that customers' problems are promptly addressed without missing important messages.

Send broadcast messages to specific group at once

With the Broadcast feature, merchants can send group messages based on customer segmentation tags, notifying them of promotions and offers. This feature saves time and effort by eliminating the need for repetitive copying and pasting of messages.

Tag customer easily within chat page

Our chat page offers unlimited, customizable tags using the Chat Tag feature, allowing merchants to group customers based on their order status and send broadcast messages more efficiently. Additionally, the page includes an easy name-change feature for clear and seamless communication.

How to add tag for customers?

1. Click on the customer's chat on the left hand side that you want to tag.

2.Click on the "Add Tag" button located on the right-hand side of the chat box. The Tag feature allows for an unlimited number of tags, giving you complete flexibility in organizing and managing your customer chats.

How to name tags?

1.Press the button “Tag setting”

2. Select tag that you want to name.
Then name tags freely to match your use case.

3. Press the "OK" button.

Admin role

Set scope and manage access rights according to the position of the admin to ensure the security of your store's information.

Prevent unauthorized access to your backend data, and stop the problem of business information leakage.

Manage admin rights

Assign admin rights to access specific information and system pages based on their roles and responsibilities, such as managing orders, inventory, accounts, etc. This feature provides you with complete control over the access rights of each admin, allowing you to manage your store more efficiently and prevent unauthorized access to your store's data.

Assign tasks to other admins

With the ability to change admins, assign tasks, and forward chats or customer orders to the following admin, you can ensure seamless continuity without missing a beat. This feature enables you to transfer responsibilities to other admins, so your store can operate efficiently, even if an admin is absent or unavailable.

Prevent information leakage

This feature ensures that admins can only access authorized system pages, reducing the risk of information leakage and providing added security for your store's data.

How to set admin roles

1.Go to "Settings", click "Admin"
2.Click “Open” the “Permissions” setting behind the name of the desired admin.
3.Click “Assign” to access the Admin permissions page.

4. Click the 'Open' settings on the preferred page to access the 'Admin Role' option.
‍
The "Admin Role" feature supports up to 12 privileges to be assigned to each store section, which is divided into three main topics.
1. Order, conversation, and customer: including managing bills, handling payments, managing parcels, managing customers, and managing admins.
2. Storefront Management: handling products, managing stock, and general store management.
3. Page information and store management: including accessing store statistics, setting up shop information, and right to assign admin duties.

** Note: Admin Role limit feature is supported from ProLive package and above.
Check out Page365's different package prices here.

Admin management system

Efficient Admin Task Management with Chat Tracking

Efficiently assign tasks and manage your team with our admin page. Easily forward duties and assign new admins to take over without missing a beat. Shop owners can monitor their admin's work and check their performance with a summary on the statistics page.

Manage the store admin efficiently

Record admins who reply to chats in conversations. Admin manages his work easier. Even if the chat is assigned to a different admin, an admin can help answer customer chats, check which messages, and who responds. The owner of the shop can quickly check the admin's work.
Immediately know who this customer is taking care of with their profile picture.
Admin behind chat messages

Assign tasks to other admins

Efficiently change admins and assign tasks, ensuring smooth continuity of customer service without any interruptions.

Summarize sales and chat responsiveness

View the performance of each admin, including the number of customers they have answered and who has closed sales. This information can be used to evaluate the work of each admin and calculate commissions accurately. The statistics page provides a detailed summary of admin performance, making it easier for shop owners to assess the effectiveness of their team.

How to assign tasks to admin

1.Go to the customer chat and click on "Unassigned".
2.Choose the admin who will be responsible for answering the customer.

3. The system will display the assigned "admin profile picture" above and behind the message that the admin sends to customers.
‍
If an admin responds to a chat from a customer who has yet to be assigned, the system will record that action and automatically update the first admin who responded to be the chat owner.

4. When other admins help reply with customers instead of assigned admins.
‍
When other admins help to answer customers instead of the assigned admin, the admin system will display the photo of the admin who typed the message. This allows you to see which admin is the person responding to customers. However, the chat page will still display the assigned admin's profile picture.

5. When the conversation ends, the admin clicks "done" to close the sale.
‍
The admin system will track and record the number of customers each admin has responded to and the sales they have closed on the statistics page. This allows the shop owner to evaluate each admin's performance and accurately calculate commissions based on their work.

How to view messages that admin has been assigned

Accessing Assigned Work as an Admin: Navigate to the 'Mine' page on the left menu bar to view assigned tasks as an admin.

How to view admin statistics

To view sales statistics and the performance of each admin, follow these steps:
1. Go to the "Statistics Page."
2. Admin statistics will be displayed, including the number of customers each admin responded to and their performance.

Understanding the meaning in admin Section Statistics

Sales (PHP): Sales amount that the admin make by opening bills and receiving payments from customers
Assigned (Person): Number of customers that assigned to admin
Archived: Number of customers that admin has completed answering.
Response Time: The average response time of the admin to the customer's first message, which store owners will know which admin is the fastest to respond to customers.
Time to unpaid bill: Bill opening period before it changed to "Unpaid" status on an average over time.